Service Contract Specialist

CM Buck & Associates

Indianapolis (IN)

On-site

USD 48,000 - 50,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Paid time off

Flexible spending account

Health insurance

Dental insurance

Job summary

A service provider in power systems in Indianapolis is seeking a Service Contract Specialist. The role involves managing service contract renewals, building relationships with internal and external teams, and ensuring accurate billing. Candidates should have a High School Diploma, 2+ years in customer service, and strong problem-solving abilities. Join our team for a full-time position with benefits including 401(k) matching and health insurance.

Qualifications

2+ years of business/customer service experience required.
Intermediate computer skills are necessary.
Excellent written and verbal communication skills needed.

Responsibilities

Manage service contract renewals with customers and vendors.
Build strong working relationships with internal and external teams.
Ensure accurate and timely processing of contract billings.

Skills

Customer service experience

Problem-solving skills

Communication skills

Education

High School Diploma or Equivalent

Tools

Computer skills

Job description

Company Overview

Since 1961, our power service division has been offering a range of services to give customers increased confidence in their power supply systems. We put our core technical expertise, 24/7 availability and comprehensive understanding of system infrastructures on the line so customers do not have to worry about what-if situations.

From proactive maintenance of UPS and battery systems to megawatt-sized critical electrical infrastructure design assistance, upgrades, and installation, our products and services are ready to meet their needs. But we are more than a service provider – we are committed to integrating as a valued member of their team.

Job Summary

We are looking for a Service Contract Specialist to join our team. This role is responsible for owning service contract renewals and working directly with the customer, inside team members, and service vendors to ensure service contract renewals are executed accurately and on-time from start to completion.

Responsibilities

Build and maintain strong working relationships with internal and external teams
Assist business units with identifying and quoting power service and OEM service contract renewals
Maintain expertise of the baseline processes pertaining to Service Contract Management
Baseline processes to include, but not limited to, using tools to generate pricing, renewal documents, related work orders, vendor orders, invoices, service certificates, etc.
Work to ensure renewals are quoted in a proactive manner (beginning 30-90 days prior to expiration; can vary according to vendor)
Schedule all internal and external work orders for PM service
Ensure all contract billings are processed accurately, efficiently and in a timely manner for monthly revenue recognition and invoicing
Process all contract termination/credit requests for accounts in a timely manner as warrants
Handle all incoming/outgoing field questions/issues from Customers, Sales, Inside Teams and technicians
Partner closely with other divisions to ensure information company systems is updated accurately
Monitor daily reports to ensure all customer contracts are updated in a timely manner
Other duties assigned

Requirements

High School Diploma or Equivalent
2+ years business/customer service experience
Intermediate computer skills
Strong problem-solving skills, ability to resolve and address issues as they arise
Excellent written/verbal communications skills and attention to detail
Pre-employment background/drug screening

Job Type

Full-time / $48,000 - $50,000

Benefits