Customer Contract Specialist

DR Power LLP; Sussex (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k

Product loan

Discount programs

Pride

Volunteer Time Off

Fun Days

Job summary

Generac is seeking a Customer Contract Specialist to serve as the contract SME for the business group, reviewing customer agreements and partnering with sales leadership to highlight opportunities and risks.

The role emphasizes administrative rigor, cross-functional collaboration with finance, IT, and legal, and ongoing improvements to contract processes to ensure accurate execution and measurable performance.

Qualifications

• Bachelor degree or equivalent experience.
• 3 years of order management, contract review, or administrative experience.

Responsibilities

• Serve as contract SME for the business group and streamline processes.
• Review each customer agreement and highlight areas that may be challenging to meet requirements; develop and implement customer success metrics.
• Attend periodic meetings providing guidance and documentation on customer obligations; review purchase orders for inconsistencies.
• Maintain a well-organized system for all customer agreements for the business group.
• Ensure the system allows access for sales, account coordinators, credit, finance, order management, distributor support and IT.
• Update contract details periodically with sales leadership and legal.

Skills

Attention to detail

Strong communication

Cross-functional collaboration

ERP/SAP/Salesforce familiarity

Process improvement

Education

Bachelor degree or equivalent experience

Tools

SAP

Salesforce

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

About the Role

The Customer Contract Specialist serves as a key liaison for the business group. This role serves as the Subject Matter Expert (SME) on business group contracts and is responsible for reviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.

Minimum Qualifications

• Bachelor Degree or equivalent experience
• 3 years’ experience in order management, contract review, or administrative work

Preferred Qualifications

• Prior SAP or other ERP system experience and Salesforce
• Prior experience partnering with cross functional leadership to discuss sales liaison challenges and contract obligations
• Prior experience supporting project base customers
• Prior participation in process mapping and continuous improvement activities

Essential Duties

• 60% Serves as the contract SME for the business group and streamlines, corrects process to support proper execution of contract.
• Reviews each customer agreement and highlight areas that will prove challenging for the organization to meet requirements; Develops and implements customer success metrics aligning scorecards to match customer expectations; Attends periodic meetings, providing guidance and documentation on customer obligations; Review customer purchase orders confirming and noting inconsistencies between agreements; Working with finance on review recognition and projects forecast; Identifies problem areas to kick off improvement initiatives as needed and participates in the improvement efforts.
• 20% Implements and maintains a well-organized system for all customer agreements for the business group.
• Ensures system allows numerous internal users to easily access including sales, account coordinators, credit, finance, order management, distributor support, distribution/return centers, EDI, and IT.
• Provides direction to internal users on how to retrieve documents or pertinent information as needed.
• 20% Documents service level agreements for subsidiary businesses, as well as a cross functional communication matrix to ensure our subsidiaries are properly supported for activities (Order Management, Distributor Support, Demand Planning, Operations, Distribution, Credit, etc.).
• Works directly with sales leadership and legal to update contract details periodically.

Knowledge, Skills, & Abilities

• Strong attention to detail with capability and confidence to raise concerns
• Proficient communication skills with employees at all levels of the organization

Great Reasons to work for Generac

• Health
• Dental
• Vision
• 401k
• product loan (for up to 4 days)
• discount programs
• Pride!
• Volunteer Time Off program
• Fun Days
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.