Contract Operations Specialist-3

Philips; Nashville (TN); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

PTO

401(k) with up to 7% match

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Contract Operations Specialist‑3 in Nashville, TN. This role involves managing service contracts, ensuring compliance, and optimizing customer experiences while collaborating with Sales and cross-functional teams.

The successful candidate will have at least 2 years of experience in contract management, proficiency in SAP and Salesforce, and solid analytical skills. Compensation includes a salary range of $24,000 to $37,000 per year with additional benefits such as PTO, a 401(k) with a match, and education reimbursement.

Qualifications

• 2+ years of experience in Contract Management or related field.
• Strong analytical thinking, attention to detail, and organization skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Manage the complete lifecycle of service contracts.
• Create, book, maintain, and update contracts using SAP and Salesforce.
• Resolve entitlement issues and billing disputes.

Skills

Contract Management

Experience with SAP

Experience with Salesforce

Microsoft Excel

Analytical Thinking

Education

High School Diploma or Vocational Education

Bachelor's degree in Business Administration

Tools

ERP systems

CRM systems

Job description

Job Title: Contract Operations Specialist‑3

Overview

The Service Contracts Administrator manages the end-to-end lifecycle of service contracts, ensuring contract accuracy, compliance, billing integrity, and operational excellence while partnering with cross‑functional teams to deliver an outstanding customer experience.

Your Role

As a Service Contracts Administrator, you will play a key role in ensuring the successful administration of service contracts throughout their entire lifecycle. From contract creation and booking to post‑booking adjustments, billing support, and compliance, your work will directly contribute to operational efficiency and customer satisfaction.

In This Role, You Will

• Manage the complete lifecycle of service contracts, ensuring compliance, accuracy, and timely execution.
• Create, book, maintain, and update contracts using SAP, Salesforce, and other business systems.
• Resolve entitlement issues, billing disputes, contract corrections, and financial adjustments, including credit memos and offsets.
• Analyze complex contract terms, pricing structures, and approvals while ensuring compliance with company policies and regulatory requirements.
• Support warranty administration, fiscal close activities, reporting, and continuous process improvement initiatives.
• Partner with Sales and cross‑functional teams to streamline processes, improve operational performance, and deliver excellent internal and external customer support.

You're the Right Fit If

• You have 2+ years of experience in Contract Management, Contract Administration, Contract Renewals, Commercial Operations, Order Management, or a related field.
• You have experience working with ERP and CRM systems such as SAP and Salesforce, along with strong Microsoft Excel and Microsoft Office skills.
• You demonstrate excellent analytical thinking, attention to detail, organization, problem‑solving, and the ability to manage multiple priorities in a dynamic environment.
• You have completed a High School Diploma or Vocational Education. A Bachelor's degree in Business Administration or a related field is considered a plus.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Benefits and Compensation

The pay range for this position in Nashville, Tennessee, is $24,000 to $37,000 per year, plus overtime eligible.

Employees are eligible to participate in a comprehensive benefits program, including PTO, 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more.

Location & Work Model

For our office‑based teams, this role requires working in‑person at least 3 days per week at the company’s facilities. Field roles are generally performed outside the company’s main facilities, typically at customers’ or suppliers’ locations.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.