Service advisor

National Automotive Training Academy; Weymouth (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

National Automotive Training Academy seeks a personable Service Advisor to bridge customers and service technicians. You will greet clients, listen to requests, schedule appointments, estimate costs, verify warranties, inspect vehicles, and coordinate with technicians to convey concerns accurately.

Ideal candidates will excel in customer service, possess strong communication and interpersonal skills, and have solid automotive knowledge and familiarity with industry software.

Qualifications

• Associate's degree in mechanics or related field may be advantageous.
• Experience in automotive field may be advantageous.
• Strong understanding of automotive technology and industry; proficiency with industry software.

Responsibilities

• Greet customers and direct them to available mechanics.
• Consult with mechanics on repairs and alternatives to expensive options.
• Explain services and options to customers and schedule appointments.
• Manage workflow and dealership scheduling, and follow up on pickups.
• Liaise with technicians to order parts and ensure availability.
• Explain warranty protections and potential savings to customers.
• Maintain accurate records of services and payments.

Skills

Customer service

Interpersonal skills

Communication skills

Automotive knowledge

Industry software

Organizational skills

Problem solving

Decision making

Team coordination

Education

Associate's degree in mechanics or related field

Tools

Industry software

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry‑specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem‑solving skills.
• The ability to communicate with mechanics, customers, and management.