Service advisor

National Automotive Training Academy; Orland Park (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

National Automotive Training Academy in Orland Park, IL seeks a personable service advisor to act as the liaison between customers and service technicians. You will greet customers, listen to requests, schedule appointments, estimate costs, and communicate repair timelines.

The role requires excellent customer service, strong communication, and a solid understanding of automotive technology. Experience in the automotive field and proficiency with industry-specific software are advantageous.

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Experience in the automotive field may be advantageous.

Responsibilities

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Explaining products and services and providing information about parts and service options.
• Answering questions about service outcomes and scheduling, vehicle drop-off, and pick-up.
• Providing information on warranty protections, potential cost savings, and trade-in versus repair.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise about service changes or pickup times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all service details and costs are accurate and payments processed.
• Liaising with service technicians about parts ordering and availability.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Team coordination

Education

Associate's degree in mechanics or related field

Tools

Industry-specific software

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.