Service Advisor

Kahlig Auto Group; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401(k)

Paid vacation and holidays

Wellness program

Job summary

Kahlig Auto Group is seeking a Service Advisor in San Antonio, TX to greet guests, schedule appointments, and act as the liaison between customers and service technicians. The role emphasizes people skills, clear communication, and integrity-driven upselling to ensure customer satisfaction throughout every repair and service experience.

You will provide accurate estimates, follow up on repairs, and maintain CSI scores while delivering a welcoming and professional dealership experience for all

Qualifications

• Greet customers promptly and courteously.
• Listen to repair needs and translate to technicians.
• Provide accurate repair/maintenance estimates.
• Upsell additional services with integrity.
• Maintain CSI scores and customer satisfaction.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and translate repair needs to techs clearly.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Appointment scheduling

Problem solving

Team liaison

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program.

We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.