SERVICE ADVISOR

Charlie Clark; El Paso (TX); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

A leading automotive dealership in El Paso is seeking a skilled Service Advisor to enhance customer experiences. This role involves greeting guests, managing service requests, and ensuring efficient communication between customers and service technicians. The ideal candidate should have strong customer service skills and a valid Texas Driver License. The position offers benefits such as health insurance and 401(k) matching.

Qualifications

• 1 to 3 months of related experience and/or training.
• Valid Texas Driver License.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair/maintenance estimates.
• Follow up on each repair and keep customers informed.

Skills

Customer service expertise

Communication skills

Upselling ability

Education

High school diploma or GED

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and/or Experience

High school diploma or GED; 1 to 3 months of related experience and/or training; candidates with an equivalent combination of education and experience will also be considered.

Valid Texas Driver License

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance