SERVICE ADVISOR

Fred Haas Companies; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K retirement plan

Paid vacation

Holiday and sick leave

Training and education

Job summary

Fred Haas Companies in Houston, TX is seeking a Service Advisor – Automotive to welcome customers, schedule appointments, and act as the liaison between customers and service technicians.

You will provide accurate repair estimates, explain costs, upsell services with integrity, and support CSI goals while upholding dealership policies.

Qualifications

• Strong customer service mindset and ability to communicate clearly with customers.
• Excellent listening skills and ability to articulate repair needs to technicians.
• A client-focused approach with high integrity when upselling services.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Service Advisor – Automotive

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• medical
• vision and dental insurance
• 401K retirement savings plan
• Vacation time
• holiday and sick leave
• company paid continuing education and training

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About

The biggest differenceourcustomersand guestsexperience atFred Haas Companiesisadedicatedstaff of friendly, well-trained, and experienced employees.Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business.Fred Haas Companies is continuouslyrecognized by several industry awards as a leader among its peers.Fred Haas Companieshas a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.