Service Consultant

Hyundai Motor America; Tacoma (WA); On-site; USD 74,000 - 136,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401(k) with company match

Paid time off (PTO)

Vehicle Purchase Program

Job summary

Hyundai Motor America in Tacoma is hiring a Service Consultant to facilitate automotive services and repairs. The role involves communicating effectively between customers and technicians and maintaining accurate customer records.

The ideal candidate is organized, customer-focused, and excels in a multi-tasking environment. With a competitive salary range of $74,000 – $136,000, this position also offers various benefits including medical insurance and a 401(k) plan.

Qualifications

• Provide above-average customer service.
• Ability to handle potentially stressful situations.
• Friendly and professional demeanor.

Responsibilities

• Greet customers and write repair orders.
• Schedule appointments and recommend maintenance services.
• Communicate with technicians and manage workflow.

Skills

Strong communication skills

Multitasking

Customer service experience

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

You can also visit our website – https://www.larsonhyundai.com

Larson Hyundai is hiring a Service Advisor / Service Writer for a high-volume service department with steady workflow, loyal customers, and strong earning potential. If you are organized, customer-focused, and comfortable managing multiple repair orders throughout the day, this is an opportunity to build a long-term career with a growing dealership group. This is a production-focused role where your communication, follow-up, and ability to manage workflow directly impact your income and success.

What You’ll Get

• $74,000 – $136,000 annual earning potential
• Commission structure tied to performance and CSI
• Consistent workflow and strong repair volume
• Hyundai-focused training and development
• Career path into senior advisor and leadership roles
• Professional service team and strong technician support

Commission Structure

• 4.75% of RO parts & labor sales (CSI below zone)
• 5.25% (CSI above zone)
• 5.5% (Top 10% CSI performance)

What You’ll Do

• Greet customers and write repair orders
• Schedule appointments and recommend maintenance services
• Communicate with technicians and keep jobs moving
• Provide updates throughout the repair process
• Manage multiple customers and RO’s efficiently
• Deliver a strong customer experience from start to finish

What We’re Looking For

• Service Advisor or customer service experience preferred
• Strong communication and multitasking skills
• Organized and dependable work style
• Comfortable in a fast-paced environment
• Team-oriented and customer-focused attitude

Benefits and Perks

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&DD Insurance
• Supplemental Life, LTD, Accident, Hospital Indemnity & Pet Insurance
• Employee Assistance Program (EAP) & KOFE Financial Wellness Program
• 401(k) with company match and flexible contribution options
• PTO accrual starting day one plus paid holidays
• Vehicle Purchase Program with exclusive employee pricing

At Larson Automotive Group, we believe people come first—our customers and our employees. We are committed to creating a respectful, inclusive workplace where every team member feels supported, valued, and empowered to grow. Our decisions are guided by fairness, integrity, and accountability, and we proudly provide equal employment opportunities to all qualified candidates.

Requirements

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Description

$74,000 – $136,000