Service Consultant

Hyundai Motor America; Merriam (KS); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

3 Weeks Paid Time Off after one year

Paid Holidays

Paid Training

Hyundai factory training &certs

Job summary

Kansas City Hyundai is seeking a motivated Automotive Service Advisor/Service Writer to initiate services, write repair orders, and maintain customer records. This role acts as the liaison between customer and technician, ensuring clear understanding of needed services and warranties.

The position offers uncapped earning potential with a compensation range of $70,000–$120,000+ annually, plus medical, dental & vision, 401(k), PTO, and ongoing Hyundai factory training opportunities.

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, Automotive Service Consultant, or Assistant Service Manager preferred.
• Automotive dealership experience preferred.
• Hyundai experience is a plus but not required.
• Excellent customer service, communication, and sales skills.
• Strong organizational and multitasking abilities.
• Ability to explain technical information in a clear, customer-friendly manner.

Responsibilities

• Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery.
• Listen carefully to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on manufacturer recommendations, inspections, and technician findings.
• Prepare repair estimates and explain recommended services, pricing, and timelines in a professional manner.
• Open, update, and manage repair orders throughout the service process.
• Schedule service appointments and coordinate workflow with technicians.
• Communicate regularly with customers regarding repair status and completion times.
• Review completed repairs with customers and ensure complete satisfaction.
• Build long-term customer relationships through outstanding customer service and follow-up.
• Help achieve customer satisfaction, customer retention, and dealership performance goals.
• Maintain accurate repair orders and documentation while following dealership and manufacturer procedures.

Skills

Customer service

Communication

Sales

Organization

Multitasking

Dealership software

Education

High School

Tools

CDK

Reynolds & Reynolds

Tekion

Dealertrack

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

You can also visit our website – https://kansascityhyundai.com/careers

Careers page – https://crossroadsautogroup.hireology.careers/

Kansas City Hyundai is looking for a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service department.

If you’re passionate about delivering exceptional customer service, building lasting relationships, and helping customers maintain their vehicles, this is an outstanding opportunity to grow your career while earning excellent income with one of the area’s leading automotive dealerships.

Whether you have experience as a Service Advisor, Service Writer, Automotive Service Consultant, Assistant Service Manager (ASM), or Customer Service Advisor, we’d love to talk with you.

Compensation

• $70,000–$120,000+ annually
• Performance-based compensation with unlimited earning potential for high performers.

Why Join Kansas City Hyundai?

• Competitive performance-based compensation
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• 3 Weeks Paid Time Off after one year
• Paid Holidays
• Paid Training
• Hyundai factory training and certification opportunities
• Employee discounts on vehicles, parts, and service
• Modern, busy service department
• Consistent customer traffic
• Career advancement opportunities
• Supportive, team-oriented culture

Responsibilities

• Greet customers promptly and provide an exceptional service experience from check-in through vehicle delivery.
• Listen carefully to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on manufacturer recommendations, inspections, and technician findings.
• Prepare repair estimates and explain recommended services, pricing, and timelines in a professional manner.
• Open, update, and manage repair orders throughout the service process.
• Schedule service appointments and coordinate workflow with technicians.
• Communicate regularly with customers regarding repair status and completion times.
• Review completed repairs with customers and ensure complete satisfaction.
• Build long-term customer relationships through outstanding customer service and follow-up.
• Help achieve customer satisfaction, customer retention, and dealership performance goals.
• Maintain accurate repair orders and documentation while following dealership and manufacturer procedures.

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, Automotive Service Consultant, or Assistant Service Manager preferred.
• Automotive dealership experience preferred.
• Hyundai experience is a plus but not required.
• Excellent customer service, communication, and sales skills.
• Strong organizational and multitasking abilities.
• Ability to explain technical information in a clear, customer-friendly manner.
• Comfortable working in a fast-paced environment.
• Computer proficiency and experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Dealertrack, or similar) is a plus.
• Valid driver’s license with a clean driving record.

Preferred Experience

• Automotive Service Advisor
• Service Writer
• Automotive Service Consultant
• Assistant Service Manager (ASM)
• Service Lane Advisor
• Customer Service Advisor
• Automotive Customer Service
• Automotive Repair Orders
• Warranty Administration
• Maintenance Sales
• Customer Retention
• Automotive Retail
• Hyundai, Kia, Honda, Toyota, Nissan, Ford, Chevrolet, CDJR, Subaru, Mazda, Volkswagen, or other dealership experience

Why You’ll Love Working Here

At Kansas City Hyundai, our employees are the driving force behind our success. We invest in our people through ongoing training, career development, and opportunities for advancement while providing a positive, team-oriented culture where hard work is recognized and rewarded.

If you’re looking for a dealership where you can grow professionally, earn an excellent income, and make a real impact on the customer experience, we encourage you to apply today.

Equal Opportunity Employer

Kansas City Hyundai is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by federal, state, or local law.