Service Consultant

Hyundai Motor America; Edmond (OK); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Edmond Hyundai in Edmond, OK is seeking an experienced Automotive Service Consultant to join a high-volume service department. You will greet customers, conduct vehicle inspections, write repair orders, explain maintenance needs, and present estimates to drive sales and customer satisfaction.

The ideal candidate has experience as a Service Advisor, strong communication skills, and a professional appearance. Competitive base salary with commission in a busy dealership environment.

Qualifications

• Previous automotive Service Advisor/Service Consultant experience required.
• Dealership service experience strongly preferred.
• Strong understanding of automotive maintenance and repair.
• Ability to understand and explain technician recommendations.
• Excellent communication and customer service skills.
• Strong sales and negotiation abilities.
• Ability to confidently present repair recommendations and overcome objections.
• Strong organizational and time-management skills.
• Ability to manage multiple repair orders in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license and acceptable driving record.
• Strong computer and automotive software skills.

Responsibilities

• Greet customers promptly and professionally.
• Conduct thorough vehicle inspections and accurately document customer concerns.
• Write detailed repair orders based on customer concerns and technician recommendations.
• Clearly explain recommended maintenance and repairs.
• Present repair estimates and obtain customer authorization.
• Maintain consistent communication with customers throughout the repair process.
• Monitor vehicle progress and keep customers informed of changes or delays.
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle condition.
• Review completed repairs with customers and explain work performed.
• Coordinate effectively with technicians, parts personnel, and management.
• Maintain accurate repair orders and follow dealership processes.
• Work toward department sales, gross profit, CSI, and productivity goals.
• Follow up with customers regarding declined services and future maintenance needs.
• Provide an exceptional ownership experience from check-in through delivery.

Skills

Customer service

Sales & negotiation

Communication

Diagnose vehicle issues

Organization

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

Edmond Hyundai – Edmond, OK

Full-Time | Base Salary + Commission | Experienced Service Advisor

Edmond Hyundai is looking for an experienced Automotive Service Consultant to join our high-volume service department. We are seeking a professional, motivated Service Advisor who understands the automotive repair process, knows how to build trust with customers, and is driven to deliver strong sales and customer satisfaction results.

Compensation & Benefits

• Competitive base salary plus commission
• Strong earning potential based on individual performance
• High-volume service department with consistent traffic
• Performance-based income opportunities
• Professional and supportive management team
• Manufacturer training and ongoing development
• Opportunities for career advancement
• Modern dealership environment
• Strong technician and service department support

Responsibilities

• Greet customers promptly and professionally
• Conduct thorough vehicle inspections and accurately document customer concerns
• Write detailed repair orders based on customer concerns and technician recommendations
• Clearly explain recommended maintenance and repairs
• Present repair estimates and obtain customer authorization
• Maintain consistent communication with customers throughout the repair process
• Monitor vehicle progress and keep customers informed of changes or delays
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle conditionReview completed repairs with customers and explain work performed
• Coordinate effectively with technicians, parts personnel, and management
• Maintain accurate repair orders and follow dealership processes
• Work toward department sales, gross profit, CSI, and productivity goals
• Follow up with customers regarding declined services and future maintenance needs
• Provide an exceptional ownership experience from check-in through delivery

Qualifications

• Previous automotive Service Advisor/Service Consultant experience required
• Dealership service experience strongly preferred
• Strong understanding of automotive maintenance and repair
• Ability to understand and explain technician recommendations
• Excellent communication and customer service skills
• Strong sales and negotiation abilities
• Ability to confidently present repair recommendations and overcome objections
• Strong organizational and time-management skills
• Ability to manage multiple repair orders in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license and acceptable driving record
• Strong computer and automotive software skills

The Ideal Candidate

We are looking for someone who is experienced, confident, organized, and motivated to earn. The right candidate understands that being a great Service Consultant means more than simply writing repair orders—it means educating customers, building long-term relationships, and helping customers make informed decisions about their vehicles.

You should be comfortable working in a high-volume dealership environment, handling multiple customers and repair orders while maintaining excellent communication, organization, and attention to detail.

Why Edmond Hyundai?

At Edmond Hyundai, you will have the opportunity to work with an experienced service team in a dealership that values professionalism, teamwork, productivity, and customer satisfaction.