Service Consultant

Hireology; Lake Jackson (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid Holidays

401(K)

GM Employee Pricing

Job summary

Leo Martin Chevrolet in Lake Jackson, TX is seeking a Service Advisor with at least 2 years of dealership experience. You will greet guests, schedule appointments and act as the liaison between customers and service technicians to ensure their needs are met with confidence.

This role focuses on delivering exceptional customer service, providing accurate repair estimates, upselling services, and keeping customers informed about progress.

Qualifications

• Must have 2 years dealership experience.
• Excellent communication and interpersonal skills.
• Ability to explain repairs and costs clearly.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Follow up on each repair and keep customers informed of progress.
• Notify customers when vehicles are ready for pick up.

Skills

Dealership experience

Customer service

Appointment scheduling

Communication

Job description

Must have 2 years dealership experience to be considered

Leo Martin Chevrolet needs a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Salary Range: $50,000 - $100,000

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401(K)
• GM Employee Pricing

Our Company

Leo Martin Chevrolet is proud to serve the Brazosport area for over 50 years. We are a family owned and operated business so we put Family Values first in everything we do. We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. Our employees are key to our success and if you share the same values we welcome you to apply!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.