Auto Service Care Specialist – Scheduling & Support

Rosen-Hyundai-of-Algonqui; Algonquin (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Opportunity for career advancement

Employee Discounts

Job summary

Rosen Automotive Group in Illinois is seeking a Service Schedule Coordinator to support the service department. You will receive and schedule incoming calls for service appointments, coordinate with Service Advisors and parts, and respond to customer inquiries via chat, email, and phone.

This role requires excellent customer service, strong communication, and the ability to work a non-traditional schedule (hours 12-6pm Mon-Fri and every other Saturday).

Qualifications

• Must have excellent customer service and strong communication skills.
• Basic working knowledge of Windows Office and ability to learn vendor portals quickly.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment calendar and coordinate with Service Advisors and Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments.
• Proactively contact existing customers to set up required service/recall appointments.
• Schedule for receiving parts and manage back-ordered items.

Skills

Customer service

Communication

Scheduling

Multi-tasking

Basic Windows Office

Job description

Rosen Automotive Group in Illinois is seeking a Service Schedule Coordinator to support the service department. You will receive and schedule incoming calls for service appointments, coordinate with Service Advisors and parts, and respond to customer inquiries via chat, email, and phone.

This role requires excellent customer service, strong communication, and the ability to work a non-traditional schedule (hours 12-6pm Mon-Fri and every other Saturday).