Service Concierge - Guest Experience & Scheduling

Preferred Chevrolet Buick GMC; Grand Rapids (MI); On-site; USD 22,000 - 25,000; Full time

Job summary

Toyota of Grand Rapids, a full-time opportunity at our Grand Rapids, MI dealership, is seeking a friendly guest relations professional. You will warmly greet guests, support the service team, answer and route phone calls, and help coordinate service visits to keep our guests informed and moving smoothly.

No prior experience is required; we value a strong work ethic, reliability, and a valid driver's license with a clean record.

Qualifications

• A valid driver's license with clean record.
• No experience required; strong work ethic.
• Ability to work outdoors in all weather.

Responsibilities

• Guest Relations: Warmly greet and welcome all incoming guests to the dealership or service center.
• Communication Support: Assist the Service Team by professionally answering and routing incoming phone calls.
• Appointment Scheduling: Coordinate and schedule service appointments accurately.
• Logistics Coordination: Manage rental car arrangements and coordinate customer shuttle rides to ensure a seamless guest experience.

Job description

Toyota of Grand Rapids, a full-time opportunity at our Grand Rapids, MI dealership, is seeking a friendly guest relations professional. You will warmly greet guests, support the service team, answer and route phone calls, and help coordinate service visits to keep our guests informed and moving smoothly.

No prior experience is required; we value a strong work ethic, reliability, and a valid driver's license with a clean record.