Customer Experience Concierge (Service & Care)

Oceansubaruoc; Fullerton (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Direct Deposit

401(k) with Company Match

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Competitive Pay

Job summary

Victory Automotive Group is seeking an experienced Service Concierge to manage the customer care lifecycle across pre-, during, and post-visit touchpoints. You will act as the chief customer advocate, escalate issues, and drive follow-up to secure loyalty and repeat business.

The ideal candidate shows strong communication, sales aptitude, and a commitment to exceptional service in a high-volume dealership environment.

Qualifications

• High school diploma or GED.
• Strong written and verbal communication.
• Strategic thinking to identify trends and performance metrics.
• Interpersonal skills to build loyalty and trust with customers.
• Professional appearance and dependable work ethic.
• Ability to multi-task in a dynamic environment.
• Automotive industry knowledge is a plus.
• Tech-savvy with CRM and Office software.

Responsibilities

• Manage customer experience and adjust interactions to maximize satisfaction.
• Maintain clear communication with customers before, during, and after visits.
• Follow up with new and service customers to encourage repeat business.
• Bridge gaps between customers and department managers to resolve issues.
• Attend meetings and provide feedback on customer experience.
• Provide back-up support to ensure seamless service delivery.
• Perform additional duties as assigned.

Skills

Communication

Interpersonal skills

Sales aptitude

Organizational skills

Time management

Customer service

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

elead CRM

Reynolds & Reynolds

Job description

Victory Automotive Group is seeking an experienced Service Concierge to manage the customer care lifecycle across pre-, during, and post-visit touchpoints. You will act as the chief customer advocate, escalate issues, and drive follow-up to secure loyalty and repeat business.

The ideal candidate shows strong communication, sales aptitude, and a commitment to exceptional service in a high-volume dealership environment.