Service Concierge & Customer Liaison

Holman Enterprises; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off

Job summary

Holman Enterprises, a family-owned global automotive services organization, seeks an Assistant Service Advisor at Princeton BMW to support the service department and act as a liaison between customers and technicians.

The role emphasizes delivering exceptional service, assisting with daily operations, and maintaining meticulous records, with competitive hourly pay and an extensive benefits package. Join a team dedicated to the Holman Way and customer excellence.

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license with an acceptable driving record.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.
• 2+ years of administrative, customer service, retail, or related experience preferred.

Responsibilities

• Welcome customers and ensure they receive prompt, courteous, and professional service.
• Communicate with customers in person and by phone to identify service needs and schedule appointments.
• Educate customers on recommended services and products using a consultative approach.
• Serve as a liaison between technicians and customers, providing timely updates on vehicle status.
• Assist Service Advisors with administrative tasks, repair order management, and customer follow-up.
• Support service customers when their assigned advisor is unavailable.
• Maintain accurate customer and vehicle records.
• Complete required company and dealership training programs.

Skills

Customer service

Communication

Teamwork

Administrative tasks

Education

High School Diploma or equivalent

Job description

Holman Enterprises, a family-owned global automotive services organization, seeks an Assistant Service Advisor at Princeton BMW to support the service department and act as a liaison between customers and technicians.

The role emphasizes delivering exceptional service, assisting with daily operations, and maintaining meticulous records, with competitive hourly pay and an extensive benefits package. Join a team dedicated to the Holman Way and customer excellence.