Assistant Service Advisor - Princeton BMW

Holman Enterprises; Hamilton Township (NJ); On-site; USD 31,000 - 41,000; Full time

Job summary

Princeton BMW, part of Holman Enterprises, is seeking an Assistant Service Advisor to join our Service Department. You will welcome customers, identify service needs, and schedule appointments while acting as a liaison between customers and technicians.

You will educate customers on recommended services, assist with repair orders and administrative tasks, and help maintain accurate vehicle records. A High School diploma and strong communication skills are required; 2+ years in related roles

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Welcome customers and ensure prompt, courteous service.
• Communicate service needs and schedule appointments by phone or in person.
• Educate customers on recommended services using a consultative approach.
• Serve as liaison between technicians and customers with timely updates.
• Assist with administrative tasks and repair order management.
• Maintain accurate customer and vehicle records.

Skills

Customer service

Administrative tasks

Communication skills

Teamwork

Education

High School Diploma or equivalent

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Princeton BMW is looking for an Assistant Service Advisor to join their team and the Holman family!The Assistant Service Advisor supports the Service Department by providing exceptional customer service, assisting Service Advisors with daily operations, and serving as a liaison between customers and technicians.Job Duties:Welcome customers and ensure they receive prompt, courteous, and professional service.Communicate with customers in person and by phone to identify service needs and schedule appointments.Educate customers on recommended services and products using a consultative approach.Serve as a liaison between technicians and customers, providing timely updates on vehicle status.Assist Service Advisors with administrative tasks, repair order management, and customer follow-up.Support service customers when their assigned advisor is unavailable.Maintain accurate customer and vehicle records.Complete required company and dealership training programs.Education & TrainingHigh School Diploma or equivalent required.Valid driver's license with an acceptable driving record.Strong written and verbal communication skills.Ability to work effectively in a team environment.2+ years of administrative, customer service, retail, or related experience preferred.Schedule: Tuesday-Saturday, 9A-6P#LI-JV1At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementBenefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.59 - $29.94 USD per hour.Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.Equal Opportunity Employment and Accommodations:Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you are a person with a disability needing assistance with the application process, please contact [e-mail] policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.