Service Concierge

Gordie Boucher Ford of Kenosha, Inc; Kenosha (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Gordie Boucher Ford of Kenosha, Inc is hiring a Service Concierge to provide an exceptional customer experience throughout the dealership's service process. You will welcome customers, coordinate drop-offs/pick-ups, and relay service updates with clear, professional communication from check-in to completion.

Responsibilities include greeting customers, verifying details, coordinating drop-offs, assisting with loaners, and maintaining accurate records while upholding a clean, welcoming service

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly, and positive attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced dealership environment.
• Automotive or dealership experience preferred but not required.
• Basic computer skills and ability to learn dealership software.
• Valid driver's license with a good driving record.

Responsibilities

• Greet and assist customers arriving for vehicle service appointments.
• Coordinate customer check-in and vehicle drop-off procedures.
• Verify customer and vehicle information and document service concerns.
• Communicate customer needs clearly to Service Advisors and technicians.
• Assist with loaner vehicles, transportation arrangements, and customer waiting areas as needed.
• Maintain accurate records and ensure all customer information is handled professionally.
• Help maintain a clean, organized, and welcoming service department.
• Identify opportunities to improve customer satisfaction and dealership service retention.
• Perform other duties as assigned by Service Management.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Dealership software

Tools

Dealership software

Job description

Service Concierge

Position Summary

The Service Conciergeis responsible for providing an exceptional customer experience throughout the dealership’s service process. This position welcomes service customers, coordinates vehicle drop-offs and pick-ups, communicates service updates, and ensures customers receive clear and professional assistance from check-in through completion.

Key Responsibilities

• Greet and assist customers arriving for vehicle service appointments.
• Coordinate customer check-in and vehicle drop-off procedures.
• Verify customer and vehicle information and document service concerns.
• Communicate customer needs clearly to Service Advisors and technicians.
• Assist with loaner vehicles, transportation arrangements, and customer waiting areas as needed.
• Maintain accurate records and ensure all customer information is handled professionally.
• Help maintain a clean, organized, and welcoming service department.
• Identify opportunities to improve customer satisfaction and dealership service retention.
• Perform other duties as assigned by Service Management.

Qualifications

• Excellent customer service and communication skills.
• Professional, friendly, and positive attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced dealership environment.
• Automotive or dealership experience preferred but not required.
• Basic computer skills and ability to learn dealership software.
• Valid driver's license with a good driving record.

Key Performance Expectations

• Deliver a high level of customer satisfaction.
• Maintain accurate and timely communication with customers and service staff.
• Minimize customer wait times and ensure smooth vehicle hand-offs.
• Support service department efficiency and customer retention.
• Represent the dealership in a professional manner at all times.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.