SERVICE DEPARTMENT CONCIERGE

Varsity Lincoln, Inc; Novi (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Varsity Lincoln, Inc. is seeking a Pick up & Delivery Specialist to handle vehicle pickups and deliveries with safety and professionalism. You will coordinate schedules, ensure smooth handoffs, and maintain a positive customer experience from pickup to return.

The role requires dependable, punctual individuals with excellent communication skills and the ability to work independently while representing the dealership with pride.

Qualifications

• Has a valid driver's license and clean driving record.
• Dependsable, punctual, and organized.
• Excellent customer service and communication skills.
• Comfortable driving a variety of vehicles.
• Can work independently and manage a daily schedule.
• Takes pride in representing our dealership professionally.

Responsibilities

• Pick up & deliver customer vehicles safely and professionally.
• Provide an exceptional customer experience from pick up through delivery.
• Coordinate vehicle pick-up and drop off times with customers and the Service Department.
• Complete vehicle walk-around and document vehicle condition when required.
• Communicate professionally with customers regarding arrival times and service updates.
• Maintain a clean, organized and professional appearance.

Skills

Valid driver's license

Dependable & punctual

Customer service

Vehicle variety

Independent & organized

Professional representation

Job description

Pick up & Delivery Specialist

We're looking for a friendly, reliable, and customer-focused Service Department

Concierge to join our team

Position Responsibilities

• Pick up & deliver customer vehicles safely and professionally


• Provide an exceptional customer experience from pick up through delivery


• Coordinate vehicle pick-up and drop off times with customers and the Service Department.


• Complete vehicle walk-aroundand document vehicle condition when required


• Communicate professionally with customers regarding arrival times and service updates


• Maintain a clean, organized and professional appearance


• Assist the Service Department with other customer focused duties as needed

We're Looking For Someone Who:

• Has a valid drivers license and clean driving record


• is dependable, punctual and organized


• Has excellent customer service and communication skills


• Is comfortable driving a variety of vehicles


• Can work independently and manage a daily schedule


• Takes pride i representing our dealership professionally