Service Cloud Technical Support Engineer
Salesforce
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Job summary
Salesforce is seeking a Technical Support Engineer to work directly with customers, resolving critical issues, guiding adoption of Salesforce technology, and delivering measurable business value. You will serve as a trusted technical partner, providing expert troubleshooting and best practices across the Salesforce platform.
The role requires deep problem-solving, proactive support, and customer-focused guidance in a fast-paced, 24/7 global support environment.
Qualifications
- Bachelor's degree or equivalent experience in a technical discipline.
- 2+ years in technical support or customer-facing technical roles.
- Experience with Java applications and debugging.
- Strong SQL and database concepts.
- Clear written and verbal communication.
- English proficiency required.
- Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce.
- Experience with web technologies (HTML/JavaScript/CSS/LWC/APEX).
Responsibilities
- Lead end-to-end technical support cases from diagnosis to resolution.
- Diagnose and resolve complex issues on Salesforce platform products.
- Collaborate with cross-functional teams and escalate when needed.
- Provide onboarding and technical discovery sessions for new customers.
- Create technical documentation and knowledge base articles.
Skills
Education
Tools
Job description
Salesforce is seeking a Technical Support Engineer to work directly with customers, resolving critical issues, guiding adoption of Salesforce technology, and delivering measurable business value. You will serve as a trusted technical partner, providing expert troubleshooting and best practices across the Salesforce platform.
The role requires deep problem-solving, proactive support, and customer-focused guidance in a fast-paced, 24/7 global support environment.
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