Service Cloud Technical Support Engineer

salesforce.com, inc.; Seattle (WA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer in Seattle to work directly with customers, resolve critical issues, guide adoption of Salesforce technology, and deliver measurable business value through the platform.

This role blends deep technical problem-solving with customer-focused guidance in a fast-paced, global support environment to maximize platform value across Service Cloud and related technologies.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical discipline.
• 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code, including Java-based applications.
• Strong understanding of database concepts, data management, and SQL.
• Professional proficiency in spoken and written English; excellent communication skills.

Responsibilities

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Service Cloud.
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.

Skills

Troubleshooting

Java

SQL

JavaScript

HTML/CSS

Communication

English proficiency

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

HTML

JavaScript

CSS

LWC

APEX

Job description

Salesforce is seeking a Technical Support Engineer in Seattle to work directly with customers, resolve critical issues, guide adoption of Salesforce technology, and deliver measurable business value through the platform.

This role blends deep technical problem-solving with customer-focused guidance in a fast-paced, global support environment to maximize platform value across Service Cloud and related technologies.