AI CRM Technical Support Engineer

Salesforce; Bellevue (WA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer to resolve critical issues and guide adoption of Salesforce technology for customers. You will act as a trusted technical partner, providing expert troubleshooting and best practices across the Salesforce platform in a fast-paced, global support environment.

You will lead onboarding sessions, assist with product configuration, and collaborate with Product Engineering to drive platform improvements.

Qualifications

• Bachelor’s degree in CS or related field or equivalent experience.
• 2+ years in technical support or customer-facing roles.
• Experience troubleshooting software and debugging code, including Java-based apps.
• Strong SQL and database concepts.
• Explain complex concepts to non-technical audiences.
• Excellent written and verbal communication.
• Strong analytical and problem-solving in fast-paced settings.
• Customer-focused mindset with stakeholder relationships.
• Ability to prioritize multiple tasks in dynamic environments.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce.
• Web tech experience: HTML, JavaScript, CSS, LWC, or APEX.
• Professional proficiency in English.

Responsibilities

• Lead end-to-end customer technical experience from diagnosis to resolution.
• Diagnose and resolve complex issues related to Salesforce platform products.
• Coordinate cross-functional resolution for critical cases with Product Engineering.
• Provide onboarding support and technical discovery for new customers.
• Guide customers on best practices, configuration, and architecture.
• Investigate issues, analyze behavior, and identify root causes.
• Manage multiple issues while prioritizing in a fast-paced environment.
• Develop deep technical expertise in Salesforce platform features.
• Collaborate with engineering to investigate defects and improve functionality.
• Create and maintain technical docs and knowledge base articles.
• Mentor teammates through collaborative troubleshooting approaches.
• Communicate complex concepts clearly to technical and non-technical stakeholders.

Skills

Troubleshooting

Java

SQL

Customer-facing

Communication

Problem-solving

Prioritization

English proficiency

Education

Bachelor's degree

Tools

HTML

JavaScript

CSS

LWC

APEX

Job description

Salesforce is seeking a Technical Support Engineer to resolve critical issues and guide adoption of Salesforce technology for customers. You will act as a trusted technical partner, providing expert troubleshooting and best practices across the Salesforce platform in a fast-paced, global support environment.

You will lead onboarding sessions, assist with product configuration, and collaborate with Product Engineering to drive platform improvements.