Service Cloud Technical Solutions Engineer

100 Salesforce, Inc.; United States; On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce, Inc. is seeking a Technical Support Engineer in the United States to resolve complex issues, guide adoption of Salesforce technology, and deliver measurable business value for customers. You will act as a trusted technical partner across the Salesforce platform, including Service Cloud and related products.

The role combines deep technical problem-solving with proactive, customer-focused guidance in a fast-paced global support environment. English fluency required.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
• 2+ years in technical support or related customer-facing technical roles.
• Experience troubleshooting software applications and debugging code (Java-based).
• Strong SQL/database knowledge.
• Ability to explain complex concepts to non-technical audiences.
• Excellent written and verbal communication.
• Strong analytical and problem-solving skills in fast-paced environments.
• Customer-focused mindset with stakeholder relationship skills.
• Ability to prioritize multiple tasks and manage issues.
• Familiarity with Salesforce products such as Sales Cloud, Service Cloud, Data Cloud, or Agentforce.
• Experience with web technologies: HTML, JavaScript, CSS, LWC, APEX.
• Professional fluency in English.

Responsibilities

• Lead end-to-end customer technical experience from diagnosis to resolution.
• Diagnose and resolve complex issues on Salesforce platform products.
• Coordinate resolution of high-priority cases with cross-functional teams.
• Provide onboarding and technical discovery sessions for new customers.
• Advise on best practices, configuration, and architecture to maximize adoption.
• Investigate issues, analyze behavior, identify root causes.
• Manage multiple issues in a fast-paced support environment.
• Create and maintain technical documentation and knowledge base.
• Mentor team members through collaborative troubleshooting.

Skills

Technical troubleshooting

Java debugging

SQL knowledge

Customer-facing communication

Analytical problem-solving

English proficiency

Prioritization & multitasking

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience

Tools

HTML

JavaScript

CSS

LWC

APEX

Sales Cloud

Service Cloud

Data Cloud

Agentforce technologies

Job description

Salesforce, Inc. is seeking a Technical Support Engineer in the United States to resolve complex issues, guide adoption of Salesforce technology, and deliver measurable business value for customers. You will act as a trusted technical partner across the Salesforce platform, including Service Cloud and related products.

The role combines deep technical problem-solving with proactive, customer-focused guidance in a fast-paced global support environment. English fluency required.