Service Cloud Tech Support Engineer — Global 24/7

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer to work directly with customers to resolve critical issues and guide adoption of Salesforce technology. The role requires strong technical problem-solving, proactive support, and customer-focused guidance across the 24/7 global Support environment.

Candidates should have a Bachelor's degree in a technical field, 2+ years in related roles, and experience with Java-based applications, SQL, and web technologies such as HTML, CSS, JavaScript, LWC,

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 2+ years in technical support or customer-facing technical roles.
• Experience troubleshooting software applications and debugging code (Java).
• Strong understanding of databases, data management, and SQL.
• Clear communication of complex concepts to non-technical audiences.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from diagnosis to resolution.
• Diagnose and resolve complex issues related to Salesforce platform products.
• Coordinate with cross-functional teams and escalate to Product Engineering as needed.
• Provide onboarding support and technical discovery for new customers.
• Create and maintain technical documentation and knowledge base articles.

Skills

Technical support

Java debugging

SQL

Customer communication

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

Java

SQL

HTML

CSS

JavaScript

LWC

Apex

Job description

Salesforce is seeking a Technical Support Engineer to work directly with customers to resolve critical issues and guide adoption of Salesforce technology. The role requires strong technical problem-solving, proactive support, and customer-focused guidance across the 24/7 global Support environment.

Candidates should have a Bachelor's degree in a technical field, 2+ years in related roles, and experience with Java-based applications, SQL, and web technologies such as HTML, CSS, JavaScript, LWC,