Technical Support Engineer, Platform & Cloud Apps

Salesforce; Austin (TX); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer to work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform. You will serve as a trusted technical partner providing expert troubleshooting and best practices across the Salesforce stack.

This role blends deep technical problem-solving with proactive support in a fast-paced global environment, offering opportunities to mentor

Qualifications

• Bachelor’s degree or equivalent experience in a technical discipline.
• 2+ years in technical support, software engineering, or customer-facing technical roles.
• Experience troubleshooting software applications and debugging Java-based apps.
• Strong understanding of database concepts, data management, and SQL.
• Ability to explain complex concepts to non-technical audiences.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Service Cloud.
• Coordinate resolution of critical/high-priority cases with cross-functional teams and escalate when needed.
• Provide onboarding support and technical discovery sessions to help customers implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate adoption.
• Investigate issues, analyze system behavior, and identify root causes using internal tools.
• Manage multiple issues in a fast-paced environment; prioritize work accordingly.
• Develop deep technical expertise in Salesforce platform functionality.
• Collaborate with Product Engineering to investigate defects and improve platform.
• Create and maintain technical documentation and knowledge base articles.

Skills

Java

SQL

HTML

JavaScript

LWC

APEX

English proficiency

Education

Bachelor’s degree in Computer Science, Engineering, or related technical discipline

Job description

Salesforce is seeking a Technical Support Engineer to work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform. You will serve as a trusted technical partner providing expert troubleshooting and best practices across the Salesforce stack.

This role blends deep technical problem-solving with proactive support in a fast-paced global environment, offering opportunities to mentor