Service Cloud Consultant - AI-Ready Omnichannel Expert

AspenView Technology Partners, Inc.

United States

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Benefits and wellness

Hybrid/remote/in-office

Growth opportunities

Inclusive culture

Nearshore collaboration

Job summary

AspenView Technology Partners, Inc. is seeking a Service Cloud Consultant to design and deliver service operations on Salesforce, including case management, routing, channels, knowledge, and the agent console that frontline teams use.

The role emphasizes building AI-ready processes and scalable service experiences. You will collaborate with North American stakeholders, define service metrics, and guide adoption from discovery through post-launch tuning in a hybrid/remote-friendly environment

Qualifications

5+ years delivering Service Cloud implementations end to end.
Salesforce Agentforce Service Consultant certification and Admin certification required.
Experience with contact-centre metrics: AHT, FCR, occupancy, deflection.
Professional English with North American stakeholders.
Exposure to Agentforce service agents or equivalent concepts.

Responsibilities

Service design: case lifecycle, queues, entitlements, milestones and escalation rules.
Configure Omni-Channel routing and capacity models.
Design console experience for agent efficiency.