Senior Service Cloud Voice Architect - AI-Driven CX

TELUS Digital

United States

Remote

USD 190,000 - 235,000

Full time

3 days ago

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Job summary

TELUS Digital's Salesforce Practice seeks a Principal Consultant to lead architecture and delivery of enterprise Service Cloud Voice solutions. You will guide modernization, omnichannel transformation, and AI adoption across Salesforce Voice, Amazon Connect, and enterprise systems.

Role includes pre-sales, solution development, and team mentorship while ensuring scalable, secure, and measurable outcomes. Certification vouchers and learning time are provided.

Qualifications

Five+ years of Salesforce consulting, architecture, or implementation experience.
Three+ years designing or implementing Service Cloud Voice or related contact center solutions.
Experience leading client-facing delivery as Architect or Lead Consultant.

Responsibilities

Lead discovery workshops to understand contact center needs.
Serve as lead solution architect for Service Cloud Voice and Salesforce Voice implementations.
Design scalable omnichannel architectures across voice, chat, SMS, email, and social channels.
Provide architectural oversight through the delivery lifecycle and create roadmaps and specs.

Skills

Salesforce consulting

Service Cloud Voice

Amazon Connect

Architecture

Pre-sales

Team leadership

Job description

Role includes pre-sales, solution development, and team mentorship while ensuring scalable, secure, and measurable outcomes. Certification vouchers and learning time are provided.

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