Salesforce Service Cloud Consultant

TechDigital Group; Coppell (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology company located in Coppell, Texas, is seeking a skilled Salesforce professional to enhance service delivery. The role involves configuring Salesforce Service Cloud and designing solutions focused on customer support. Ideal candidates will have substantial experience with Salesforce features, case management, and effective communication with stakeholders. Certifications such as Salesforce Administrator are preferred. This position offers a challenging environment where collaboration is key to successful implementations.

Qualifications

• Strong experience with Salesforce Service Cloud.
• Hands on knowledge of case management and customer support processes.
• Experience with Lightning Experience.

Responsibilities

• Work with business and support teams to understand service requirements.
• Configure and customize Salesforce Service Cloud features.
• Design solutions using Cases, Omni Channel, CTI, Lightning Console.

Skills

Salesforce Service Cloud

Case management

Customer support processes

Lightning Experience

REST APIs

CTI

Effective communication

Job description

Key Responsibilities

• Work with business and support teams to understand service requirements
• Configure and customize Salesforce Service Cloud features
• Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge
• Implement workflows, automation, and service processes
• Ensure best practices for user experience, performance, and security
• Support testing, UAT, deployment, and post go live support
• Collaborate with integration and platform teams as needed

Required Skills & Experience

• Strong experience with Salesforce Service Cloud
• Hands on knowledge of case management and customer support processes
• Experience with Lightning Experience
• Basic understanding of integrations (REST APIs, CTI, email to case)
• Ability to communicate effectively with business stakeholders

Certifications (Preferred)

• Salesforce Administrator
• Salesforce Service Cloud Consultant
• Salesforce Platform App Builder