Service Client Care Coordinator, BDC (Part-Time)

Milton Martin Toyota; Gainesville (GA); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Employee Discounts and Rewards Program

Paid Time Off

Work/Life Balance

Career Advancement

Supportive team culture

Job summary

Milton Martin Toyota in Gainesville, Georgia is seeking a part-time Service Client Care Coordinator to join their Business Development Center. This position requires a strong communicator with excellent listening skills who can handle inbound calls, assist customers, and schedule service appointments efficiently. You will play a crucial role in the customer service experience by also making outbound follow-up calls. The ideal candidate will be detail-oriented, comfortable using CRM software, and thrive in a fast-paced environment focused on team values and career advancement.

Qualifications

• Excellent verbal communication and active listening skills.
• High attention to detail and follow-through.
• Professional phone presence and strong organizational skills.
• Ability to multitask in a high-volume call environment.
• Comfortable using customer service and scheduling software.

Responsibilities

• Handle inbound calls to assist customers and schedule services.
• Make outbound calls for follow-ups on various services.
• Review service history for recommending services.
• Stay current on promotions and updates.
• Operate CRM and DMS software efficiently.
• Develop product knowledge of Toyota vehicles.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Team player

Bilingual

Tools

CRM software

DMS software

Job description

Milton Martin Toyota in Gainesville, Georgia is seeking a part-time Service Client Care Coordinator to join their Business Development Center. This position requires a strong communicator with excellent listening skills who can handle inbound calls, assist customers, and schedule service appointments efficiently. You will play a crucial role in the customer service experience by also making outbound follow-up calls. The ideal candidate will be detail-oriented, comfortable using CRM software, and thrive in a fast-paced environment focused on team values and career advancement.