Service BDC Client Care Specialist

Milton Martin Toyota; Gainesville (GA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Employer-paid Basic Life Insurance

Employer-paid Short-Term Disability

Paid Time Off (PTO)

Employee Discounts and Rewards Program

Work-Life Balance

Paid Training and Career Development

Opportunities for Advancement

Supportive Team Environment

Job summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator in Gainesville, GA to answer inbound calls, schedule service appointments, follow up with customers, and help create an outstanding service experience from the first interaction.

This role is ideal for candidates with experience in customer service, call centers, appointment scheduling, or dealership BDC operations. Join us for a long-term career with growth opportunities.

Qualifications

• Previous customer service, call center, BDC, receptionist, or administrative experience preferred.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask in a fast-paced, high-volume environment.
• Comfortable learning and using CRM, DMS, and scheduling software.
• Professional phone etiquette.
• Positive attitude with a strong work ethic.
• Ability to work independently and as part of a team.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend appropriate maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and dealership management system (DMS) software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Skills

Customer service

Call center experience

Appointment scheduling

CRM usage

DMS experience

Phone etiquette

Multitasking

Organizational skills

Team player

Bilingual

Tools

CRM software

DMS software

Scheduling software

Job description

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator in Gainesville, GA to answer inbound calls, schedule service appointments, follow up with customers, and help create an outstanding service experience from the first interaction.

This role is ideal for candidates with experience in customer service, call centers, appointment scheduling, or dealership BDC operations. Join us for a long-term career with growth opportunities.