Part-Time Service BDC Representative

Milton Martin Toyota; Gainesville (GA); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Employee Discounts and Rewards Program

Paid Time Off

Work/Life Balance

Career Advancement

Supportive team culture

Job summary

Milton Martin Toyota in Gainesville, Georgia is seeking a part-time Service Client Care Coordinator to join their Business Development Center. This position requires a strong communicator with excellent listening skills who can handle inbound calls, assist customers, and schedule service appointments efficiently. You will play a crucial role in the customer service experience by also making outbound follow-up calls. The ideal candidate will be detail-oriented, comfortable using CRM software, and thrive in a fast-paced environment focused on team values and career advancement.

Qualifications

• Excellent verbal communication and active listening skills.
• High attention to detail and follow-through.
• Professional phone presence and strong organizational skills.
• Ability to multitask in a high-volume call environment.
• Comfortable using customer service and scheduling software.

Responsibilities

• Handle inbound calls to assist customers and schedule services.
• Make outbound calls for follow-ups on various services.
• Review service history for recommending services.
• Stay current on promotions and updates.
• Operate CRM and DMS software efficiently.
• Develop product knowledge of Toyota vehicles.

Skills

Verbal communication

Active listening

Organizational skills

Multitasking

Team player

Bilingual

Tools

CRM software

DMS software

Job description

Job Type

Part-time

Description

Be the Voice of Exceptional Service at Milton Martin Toyota! Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment?

Milton Martin Toyota is looking for a Service Client Care Coordinator to join our Business Development Center (BDC) — a vital part of our service department’s success. As the first point of contact for many of our valued customers, you will play a critical role in shaping the service experience from the very first call. If you are friendly, detail-oriented, and driven by results, we want to talk to you!

What We Offer

• Employee Discounts and Rewards Program
• Paid Time Off
• Work/Life Balance
• Clear paths for Career Advancement and on-the-job training
• Enjoy a supportive team culture, premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

What You’ll Do

• Handle inbound calls quickly and professionally to assist customers and schedule service appointments
• Make outbound calls to follow up on recalls, ToyotaCare, loyalty rewards, extended warranties, and more
• Review service history to recommend additional services during appointment setting
• Stay current on promotions, service specials, recalls, and updates
• Operate CRM and DMS software confidently and efficiently
• Develop product knowledge of Toyota vehicles and service offerings

Requirements

• Excellent verbal communication and active listening skills
• High attention to detail and follow-through
• Professional phone presence and strong organizational skills
• Ability to multitask in a high-volume call environment
• Comfortable using customer service and scheduling software (CRM/DMS)
• Positive attitude, team player, and a strong work ethic
• Bilingual is a plus!

Why Milton Martin Toyota?

Milton Martin Toyota has been family-owned for over 60 years and is built on a reputation for honest, friendly service that puts people first, while giving back to the community and leaning on our core values (Character, Care for People, Commitment to Service and Continuous Improvement). Apply today and take the first step toward a successful career with a dealership that treats you like family.

Salary

$14 /hr + incentives