Service BDC Representative

milton martin toyota; Blackshear Place (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Employer-paid Basic Life Insurance

Employer-paid Short-Term Disability

Paid Time Off (PTO)

Employee Discounts and Rewards Program

Work-Life Balance

Paid Training and Career Development

Opportunities for Advancement

Supportive Team Environment

Job summary

Milton Martin Toyota, located in Gainesville, GA, is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). The role focuses on answering inbound calls, scheduling service appointments, and delivering an outstanding customer experience from the first interaction.

Ideal candidates have customer service or call center experience and familiarity with CRM, DMS, and scheduling software.

Qualifications

• Experience in customer service, call centers, or administrative support.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM, DMS, and scheduling software.
• Professional phone etiquette and positive work attitude.
• Ability to work independently or in a team.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend appropriate maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and dealership management system (DMS) software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Skills

Customer service

Call center

Active listening

Multitasking

Communication

CRM experience

DMS experience

Team player

Tools

CRM

DMS

Scheduling software

Job description

Service BDC

Location: Gainesville, GA
Department: Service / Business Development Center (BDC)
Employment Type: Full-Time

Job Summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). In this customer service role, you will answer inbound calls, schedule service appointments, follow up with customers, and help create an outstanding service experience from the first interaction.

This position is ideal for candidates with experience in customer service, call centers, appointment scheduling, automotive service, dealership BDC operations, or administrative support.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employer-paid Basic Life Insurance with AD&D
• Employer-paid Short-Term Disability
• Paid Time Off (PTO)
• Employee Discounts and Rewards Program
• Work-Life Balance
• Paid Training and Career Development
• Opportunities for Advancement
• Supportive Team Environment

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend appropriate maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and dealership management system (DMS) software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Qualifications

• Previous customer service, call center, BDC, receptionist, appointment scheduling, or administrative experience preferred.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask in a fast-paced, high-volume environment.
• Comfortable learning and using CRM, DMS, and scheduling software.
• Professional phone etiquette.
• Positive attitude with a strong work ethic.
• Ability to work independently and as part of a team.
• Bilingual candidates are encouraged to apply.

Preferred Experience

• Automotive dealership or service department experience.
• Experience with CRM or dealership management software.
• Knowledge of Toyota products or automotive maintenance is a plus but not required.

Why Join Milton Martin Toyota?

Milton Martin Toyota has been family-owned for more than 60 years and has built a reputation for exceptional customer service, integrity, and community involvement. Our culture is centered around our core values of Character, Care for People, Commitment to Service, and Continuous Improvement.

If you're looking for a long-term career with opportunities to grow, we'd love to hear from you.