Throughput Technician- Remote

mercy; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Matched retirement

Job summary

Mercy is hiring a Throughput Center Technician to support nursing operations across the East community. You will help deploy staffing, place patients, analyze issues, and facilitate hospital throughput while collecting data to improve service levels.

Minimum high school diploma required; prior clinical experience is welcome but not required as training is provided. The role emphasizes strong communication, confidentiality, teamwork, and problem-solving in a fast-paced environment.

Qualifications

• Minimum High School Diploma or GED.
• Willingness to train, prior clinical experience preferred but not required.
• Excellent communication and customer service skills; confidentiality paramount.

Responsibilities

• Deploy nursing staffing resources to cover shifts and units.
• Place patients based on physician orders and criteria.
• Proactively analyze staffing issues and assist with resolution.
• Facilitate hospital throughput and efficiency.
• Collect data as directed.

Skills

Independent decisions

Communication skills

Customer service

Teamwork

Multitasking

Confidentiality

Problem solving

Time management

Education

High School Diploma or GED

Job description

Find your calling at Mercy!

The Throughput Center Technician is responsible for a variety of nursing support services throughout the East community including, but not limited to:

• Deployment of nursing staffing resources to facilitate cost effective coverage of staff for all shifts within multiple patient care areas in the East Community hospitals
• Placement of patients in an appropriate unit based on Physician order and identified criteria
• Proactive analysis and identification of staffing issues with a focus on resolution
• Facilitation of hospital throughput
• Collection of data as directed

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Education

• Minimum High School Diploma or equivalent GED

Experience

• Previous clinical experience preferred but not required; will train

Qualifications

• Ability to make independent decisions when circumstances warrant
• Excellent communication and customer service skills are required; must possess the ability to deal tactfully with a variety of callers.
• Ability to be a supportive team member, contribute to and be an example of team work and team concept.
• Ability to handle difficult situations with patience and tact
• Ability to multitask
• Willingness to seek out new methods and principles and to incorporate them into existing practices
• Must be able to uphold all principles of confidentiality and patient care to the fullest extent
• Must have an analytical mind, an eye for detail, and the ability to solve problems creatively
• Must possess time management and organizational skills

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.