Service Center Technical Analyst — Parts & ERP Support

Timken; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Timken is seeking a Service Center Technical Analyst to provide technical support to internal and external customers, perform root-cause analysis on parts, and prepare quotations and BOMs for I&R and enclosed drive orders. You will liaise between sales and operations, manage ERP orders, and contribute to continuous improvement.

The role requires a mix of hands-on technical skills, ERP experience (Epicor preferred), and strong communication to support outside sales and procurement teams.

Qualifications

• Intermediate Office 365 proficiency, keyboarding, and video conferencing
• Working knowledge of ERP systems, preferably Epicor
• High School Diploma or equivalent with a minimum of 7 years of relevant job experience; Bachelor's Degree in mechanical engineering preferred

Responsibilities

• Provide product and application technical support to internal/external customers (outside sales, procurement, and manufacturing)
• Perform visual inspections, root cause/ corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process
• Prepare I&R, parts or enclosed drive quotations, working directky with the outside sales team
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders
• Prepare Bill of Materials and routers for parts orders
• Work as a liason between outside sales and operations teams
• Manage incoming parts/ units, create and manage orders in ERP system and communicate status updates to outside sales
• Other duties as assigned

Skills

Works independently and collaborat*

Effective and professional comunicação

Detailed and accurate record keeping

Education

High School Diploma or equivalent

Bachelor's Degree in mechanical engineering preferred

Tools

Office 365

ERP systems (Epicor)

Job description

Timken is seeking a Service Center Technical Analyst to provide technical support to internal and external customers, perform root-cause analysis on parts, and prepare quotations and BOMs for I&R and enclosed drive orders. You will liaise between sales and operations, manage ERP orders, and contribute to continuous improvement.

The role requires a mix of hands-on technical skills, ERP experience (Epicor preferred), and strong communication to support outside sales and procurement teams.