Customer Service Representative

Timken; Mokena (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Timken Company in Mokena, IL is seeking a Customer Service Representative to support all customer-related activities for in-house orders. You will gather data, develop quotes, and coordinate with production and engineering to ensure on-time delivery.

The role requires a degree plus experience in customer service, proficiency in MS Office, and ERP knowledge (Epicor). Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree with 3+ years of customer service experience, or high school diploma with 5+ years' experience.
• Proficient in Microsoft Office software.
• Strong written and verbal communication skills.
• Working knowledge of ERP systems, preferably Epicor.

Responsibilities

• Gather and record cost information from historical data, supplier quotes, and internal resources; create cost estimates and apply margins to quotes.
• Collaborate with production and engineering to understand Inspect & Repair orders for quotes and inspection reports.
• Ensure consistent cross-regional pricing is applied to quotes using history.
• Ensure customer terms and quality requirements are negotiated and included in order entry and the service center complies.
• Support supply chain activities, expedite and purchase items as required.
• Serve as primary liaison between Sales/Customers and internal production resources.
• Coordinate customer requirements (visits, documentation, etc.) based on requests.
• Understand and communicate order status with Engineering and Production to achieve On Time Delivery.
• Contribute to a teamwork atmosphere in all endeavors.

Skills

Teamwork

Analytical skills

Problem solving

Education

Bachelor's degree

High school diploma

Tools

Epicor ERP

Microsoft Office

Job description

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What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Gears and Services Philadelphia Gear brand is seeking a Customer Service Representative based out of our Mokena, IL regional service center. This position supports all customer-related activities related to in-house orders as assigned.

• Gather and record cost information from historical data, supplier quotes, and internal manufacturing resources; create cost estimates and apply appropriate margins to costs to create quotes
• Work with production and engineering departments to understand scope of Inspect & Repair orders to develop quotes and inspection reports
• Ensure consistent cross-regional pricing is applied to quotes using history
• Ensure that customer commercial terms & conditions and quality requirements are properly negotiated and included in order entry information and that the service center complies with those requirements
• Support Supply Chain activities, expedite and purchase items as required
• Primary liason maintaining relationships between Sales/ Customers and internal production resources
• Coordination of customer requirements (visits, documentation, etc.) based on customer requests
• Understand and communicate order status as necessary, working with Engineering and Production to achieve On Time Delivery
• Function in a teamwork atmosphere for all endeavors

Technical/ Functional Skills:

• Teamwork approach
• Strong analytical skills including the ability to analyze and interepret data
• Ability and inclination to solve problems

Basic Qualifications:

• Applicant must have a bachelor's degree and a minimum of 3 years' of customer service experience, or high school diploma and 5+ years' of experience
• Proficient in Microsoft Office software
• Strong written and verbal communication skills
• Working knowledge of ERP systems, preferably Epicor

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.
We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
  
• A culture of top performance
  
• Products that contribute to a sustainable world
  
• A conviction to improve communities around us
  
• Competitive salary and benefits
  

Job Segment: Customer Service Representative, Supply Chain, ERP, Inspector, Customer Service, Operations, Technology, Quality