Service Center Team Lead: Lead Ops & Staff Training

Tharp Consulting; Chesterfield (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Career advancement opportunities

Educational assistance

Health benefits

Employee assistance programs

Uniforms and tools

Service discounts

401(k) with matching

Job summary

Tharp Consulting is seeking an Assistant Service Center Manager in Missouri to support daily operations, supervise staff, and deliver exceptional customer service. You will perform oil changes and vehicle maintenance, educate guests on vehicle care, and help manage schedules and inventory while upholding safety standards.

This role emphasizes a balanced work-life, competitive hourly pay, and opportunities for career advancement within a supportive team environment.

Qualifications

• 1+ year of supervisory experience, preferably in retail or service settings.
• Strong customer service skills and ability to work in a fast-paced environment.
• Proficiency in KPI analysis, schedule management, and adherence to company policies.
• Standing for extended periods, stairs, lifting up to 50 pounds, and working in non-climate-controlled spaces.
• High school diploma or equivalent; fluency in English.

Responsibilities

• Lead daily operations, supervise team members, and ensure high-quality service.
• Perform vehicle maintenance, educate guests, and review service recommendations.
• Develop weekly work schedules, manage inventory, and assist with store audits.
• Support safety protocols, open and close the center, and foster team development.
• Contribute to a positive work environment and uphold company standards.

Skills

Supervisory experience

Customer service

KPI analysis

Schedule management

Policies adherence

English fluency

Education

High school diploma

Job description

Tharp Consulting is seeking an Assistant Service Center Manager in Missouri to support daily operations, supervise staff, and deliver exceptional customer service. You will perform oil changes and vehicle maintenance, educate guests on vehicle care, and help manage schedules and inventory while upholding safety standards.

This role emphasizes a balanced work-life, competitive hourly pay, and opportunities for career advancement within a supportive team environment.