Service Center Lead: Hands-On & Coaching

Bennetts Company; Savage (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Bennetts Company in Savage, MN is seeking an Assistant Service Center Manager to support the Service Center Manager in delivering an exceptional, differentiating service experience. You’ll work hands-on with vehicles and guests, supervise hourly team members, and ensure consistent execution of company policies and procedures.

The role emphasizes coaching and training, scheduling and labor compliance, inventory support, and safety.

Qualifications

• Supervisory experience coaching and training in retail or service settings.
• Strong customer service mindset to build loyalty and follow procedures.
• Ability to work in a fast-paced environment and make sound decisions under pressure.
• Experience using KPI data to track performance and identify improvement opportunities.
• English fluency (reading, writing, speaking).

Responsibilities

• Perform oil changes and other maintenance; review recommended services with guests.
• Supervise daily service center operations while working on the floor; train new team members.
• Drive repeat customer loyalty through excellent service and adherence to the company’s service process.
• Support workforce planning and compliance by developing work coverage and managing schedule conflicts in line with labor laws.
• Assist with inventory management, maintaining appropriate product levels and ordering as needed.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to optimize performance and growth.

Skills

Supervisory experience

Customer service mindset

KPI data experience

English fluency

Education

High School Diploma or equivalent

Job description

Bennetts Company in Savage, MN is seeking an Assistant Service Center Manager to support the Service Center Manager in delivering an exceptional, differentiating service experience. You’ll work hands-on with vehicles and guests, supervise hourly team members, and ensure consistent execution of company policies and procedures.

The role emphasizes coaching and training, scheduling and labor compliance, inventory support, and safety.