Service Center Specialist | Supportive Housing Campus

Mt. Washington Pediatric Hospital; Des Moines (IA); On-site; USD 17,000 - 19,000; Part time

Job summary

YMCA of Greater Des Moines is seeking a part-time Service Center staff member to assist potential tenants with IFA and Section 42 tax credit applications, certify and recertify leasing processes, and maintain tenant relations. The role includes clerical duties, answering questions, and ensuring a welcoming environment for residents.

The position requires 3+ years in customer service, 21+ years old, and a CPR/First Aid certification.

Qualifications

• Minimum of 3 years of customer service experience.
• Must be at least 21 years of age.
• High school diploma or equivalent.

Responsibilities

• Assist tenants with leasing processes and required applications.
• Maintain tenant relations and address concerns per lease provisions.
• Monitor facility areas and respond to inquiries from tenants and visitors.
• Provide general clerical support and manage phones and messages.

Skills

Customer service

Communication

Education

High school diploma

Tools

CPR/First Aid

Job description

• Location 2 SW 9th St,Des Moines, IA, 50309,United States
• Base Pay $12.00 - $14.00 / Hour
• Employee Type Part-Time

Contact information

• Name Velena Taylor-Mulato
• Phone [phone]
• Email [e-mail]

Description

Everyone Deserves a Place to Call Home!
Come Be a Part of the Team that is Making it Happen!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

JOB LOCATION: YMCA Supportive Housing Campus
HOURS/DAYS SCHEDULE: Varied hours Monday - Friday between 8:00 am and 8:00 PM. PAY RATE: $12.00-$14.00/hour
CLOSING DATE FOR APPLICATIONS: 09/21/2026 - Applications will be reviewed on a rolling basis.

POSITION OVERVIEW:
Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for providing general customer and tenant support, monitoring the facility, and performing basic clerical functions and duties. Service CenterStaff are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants.

ESSENTIAL FUNCTIONS:

• Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasingprocesses.
• Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist withtenant issues, concerns and complaints per lease provisions.
• Ensure procedures are followed for all processes managed through the Service Center (examples include work-ordercommunications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).
• Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.
• Serve as a contact for tenants to assist with issues and processes.
• Create an environment where volunteers feel welcomed, engaged, and appreciated.
• Perform basic clerical and office functions and duties.
• Manage general phone calls and message services.
• Assist tenants with mail processes, replacement key services, and fitness passes.
• Monitor facility, including common areas, front doors, and security cameras as required.
• Serve as a building supervisor, monitoring the facility, tenants, and visitors.
• Be knowledgeable in emergency services and respond to emergency situations as required.
• Attend department and Branch staff meetings as required.
• Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions
• Must be at least 21 years of age.
• High school diploma or equivalent
• Minimum of 3 years of customer service work experience.
• Minimum of 2 years of experience working in a customer service position for a housing type facility.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting if hired and maintained annually.
• Additional training to be completed within the first 30 days and maintained afterwards.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of this position, the employee is:

• Required to talk and hear.
• Often required to sit and use their hands and fingers, to handle or feel.
• Occasionally required to stand, walk, reach with arms and hands, lift up to ten pounds of weight, climb or balance, and to stoop, kneel, crouch, or crawl.
• Vision abilities required by this job includes close and distance vision.

WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. This position usually works in an office environment, but the mission of the organization may sometimes take them to non-standard workplaces.

JOB REQUIREMENTS:

• Ability to communicate with a Y-voice, demonstrating determination, genuine concern, a welcoming attitude, hopefulness and a nurturing spirit.
• Ability to demonstrate a desire to serve others and fulfill community needs.
• Ability to build rapport, creating relationships and fostering a sense of community.
• Ability to work effectively with people of different background, abilities, opinions and perceptions.
• Ability to listen first, seeking to understand the other person’s point of view and remain calm in challenging situations.
• Ability to work with minimal supervision, taking initiative to assist others.
• Ability to make sound judgments and transfer learning from one situation to another.
• Ability to maintain confidentiality on tenant and potential tenant information.
• Ability to demonstrate professional conduct at all times.
• Ability to serve as a healthy lifestyles’ role model for members and staff.
• Attend trainings and/or courses to maintain certification and subject knowledge as required by the YMCA.
• Employees of the YMCA Supportive Housing Campus are not eligible to become tenants at the YMCA Supportive Housing Campus.

Summary

Help positively impact your community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive.