Member Experience Representative | Walnut Creek Family YMCA

Mt. Washington Pediatric Hospital; West Des Moines (IA); On-site; USD 15,000 - 18,000; Part time

Job summary

Walnut Creek Family YMCA is seeking a part-time Welcome Center Associate to deliver consistently excellent service to members, guests and program participants, while promoting the YMCA's mission and core values. The role requires weekend morning coverage with Sundays 7:30am–4pm and additional shifts on Mondays and Saturdays; pay rate is $11.00–$13.00 per hour, with applications reviewed on a rolling basis.

Requires basic computer skills, cash handling experience, and CPR/First Aid certification

Qualifications

• Must be at least 18 years old.
• Minimum 6 months of work experience with cash handling.
• Ability to read, write, and perform simple math.
• CPR/First Aid/AED certification before starting.
• Child Abuse Prevention Training before starting and maintained annually.
• Training to be completed within first 30 days and maintained afterwards.
• Perform basic computer skills using membership software, time clock, and online training.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains facility appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Cash handling

Customer service

Basic computer skills

Communication

Time management

Tools

Membership software

Time clock

Online training system

Job description

• Location 948 73rd St,West Des Moines, IA, 50265,United States
• Base Pay $11.00 - $13.00 / Hour
• Employee Type Part-Time

Contact information

Description

There's nothing like working at the Y!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

POSITION OVERVIEW:
This position delivers consistently excellent service to all members, guests and program participants, focusing on the development of member centered relationships and serving to exceed expectations. Staff Members in this position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.

JOB LOCATION: Walnut Creek Family YMCA
SHIFTS AVAILABLE DURING: Sundays between 7:30am-4pm, Mondays, 9am-12pm and Saturday sub positions available. ONLY PART TIME SHIFTS AVAILABLE. Additional shifts available based upon availability.
PAY RATE: $11.00-$13.00/hour based on qualifications
CLOSING DATE FOR APPLICATIONS: September 16, 2026 - Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sellsmemberships.
• Builds relationships with members; helps members connect with one another and theYMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situationsor unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains facility appearance and ensure safety measures are in place.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the missionstatement and values.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions
• Must be at least 18 years of age
• Minimum 6 months of work experience that involved cash handling
• Perform basic computer skills such using the membership software, computerized time clock, and online training requirements.
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Child Abuse Prevention Training - prior to starting and maintained annually
• Training to be completed within the first 30 days and maintained afterwards

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Occasionally required to sit; stoop, kneel, or crouch; lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT:
The noise level in the work environment is usually moderate to loud. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. The employee must have the ability to adapt to frequently changing working conditions.

Summary

Help positively impact children and families in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive.