Member Services Coordinator | Wellmark YMCA

Mt. Washington Pediatric Hospital; Des Moines (IA); On-site; USD 25,000 - 29,000; Full time

Job summary

Wellmark YMCA in Des Moines is seeking a Member Services Coordinator to cultivate a positive, member-focused culture, lead a team of staff and volunteers, and connect with members and potential members to strengthen relationships.

The role emphasizes service, engagement, and efficient membership operations, with a schedule that may include evenings or weekends to accommodate activities and events.

Qualifications

• Ability to read, write, and perform simple mathematical functions.
• Must be at least 21 years of age.
• Completion of high school or equivalent.
• One to three years of supervisory experience and/or team leadership.
• One to three years of experience in a customer service role.
• Demonstrated skills in a Google Workspace or Microsoft Windows environment.
• Current CPR/First Aid/AED Certification OR equivalent – prior to starting.

Responsibilities

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
• Assist in the organization’s financial development efforts, including the annual fund raising campaign.
• Attend department, branch and association staff meetings as required.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Skills

Supervisory experience

Customer service

Google Workspace

CRM Software

Education

High school diploma

CPR/First Aid/AED Certification

Tools

CRM Software

Google Workspace

Job description

• Location 501 Grand Ave,Des Moines, IA, 50309,United States
• Base Pay $18.00 - $21.00 / Hour
• Employee Type Full Time Hourly
• Manage Others Yes

Contact information

• Email [e-mail]

Description

There's nothing likeworking at the Y!

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

POSITION OVERVIEW

The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA .

JOB LOCATION: Wellmark YMCA
PAY RANGE: $18.00-$21.00/hour based on previous experience.
SCHEDULE: Standard work week, but will occasionally work evening or weekend hours to accommodate activities such as meetings and events . CLOSING DATE FOR APPLICATIONS: September 15, 2026 - Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
• Assist in the organization’s financial development efforts, including the annual fund raising campaign.
• Attend department, branch and association staff meetings as required.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, and perform simple mathematical functions
• Must be at least 21 years of age
• Completion of high school or equivalent
• One to three years of supervisory experience and/or team leadership
• One to three years of experience in a customer service role
• Demonstrated skills in a Google Workspace or Microsoft Windows environment
• Previous experience with Customer Relations Management (CRM) Software is preferred
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Intro to Y’s Cause & Culture Online Course - prior to starting if hired.
• Additional training to be completed within the first 30 days and maintained afterwards

PHYSICAL REQUIREMENTS

• Is regularly required to talk and hear, sit, stand, walk, reach with arms and hands, use hands and fingers to handle and feel.
• Is regularly required to use a computer and be able to communicate using a computer and mobile device.
• The employee is required to be able to move around the work environment.
• Occasionally required to climb or balance and to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds of weight.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet to moderate. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. This position works a standard work week, but additionally will occasionally work evening, weekend, and additional hours to accommodate staffing needs and activities such as representing the organization and events.

Summary

Help positively impact children and families in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive. Experience a rewarding day when you work, learn and thrive here at Wellmark YMCA.