Service Center Specialist

Insight Global; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Insight Global is seeking a Service Center Specialist to support a leading national restaurant organization by delivering high-quality HR customer service and employee support. This role acts as the primary contact for employees, handling inquiries via phone, email, and ticketing systems while ensuring requests are resolved accurately and efficiently.

The ideal candidate has 1-2 years in customer service or HR support, strong communication, attention to detail, and the ability to juggle multiple

Qualifications

• 1-2 years of experience in a customer service, employee support, HR support, call center, or related role.
• Experience handling inbound calls and resolving customer or employee inquiries.
• Experience managing tickets, cases, or service requests through a ticketing system.
• Ability to communicate professionally through phone, email, and written correspondence.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Responsibilities

• Respond to inbound calls, emails, and service tickets related to HR policies, payroll inquiries, benefits questions, and employee support needs.
• Manage multiple shared HR inboxes and ensure all inquiries are addressed and resolved in a timely manner.
• Track, document, and close employee requests through a ticketing or case management system.
• Serve as a liaison between employees, Payroll, HR Centers of Excellence, and Field HR teams.
• Escalate complex requests to the appropriate internal departments while maintaining ownership of follow-up and resolution.
• Review and process employee-related applications, forms, and policy documentation.
• Provide clear and professional communication regarding HR programs, policies, and procedures.

Skills

Customer service

HR support

Call center

Communication

Organizational skills

Multitasking

Tools

Ticketing system

Job description

Insight Global is seeking a Service Center Specialist to support a leading national restaurant organization by delivering high-quality HR customer service and employee support. This individual will serve as a primary point of contact for employees, responding to inquiries through phone calls, emails, and ticketing systems while ensuring requests are resolved accurately and efficiently.

This role requires a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate has experience supporting employees through inbound service channels, tracking issue resolution through ticketing systems, and partnering with internal HR and payroll teams to provide exceptional service.

Day-to-Day

• Respond to inbound calls, emails, and service tickets related to HR policies, payroll inquiries, benefits questions, and employee support needs.
• Manage multiple shared HR inboxes and ensure all inquiries are addressed and resolved in a timely manner.
• Track, document, and close employee requests through a ticketing or case management system.
• Serve as a liaison between employees, Payroll, HR Centers of Excellence, and Field HR teams.
• Escalate complex requests to the appropriate internal departments while maintaining ownership of follow-up and resolution.
• Review and process employee-related applications, forms, and policy documentation.
• Provide clear and professional communication regarding HR programs, policies, and procedures.

Required Skills & Experience

• 1-2 years of experience in a customer service, employee support, HR support, call center, or related role.
• Experience handling inbound calls and resolving customer or employee inquiries.
• Experience managing tickets, cases, or service requests through a ticketing system.
• Ability to communicate professionally through phone, email, and written correspondence.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.