HR Analyst II

Katalyst CRO; Walkersville (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

Katalyst CRO in Walkersville, MD is seeking an HR Service Delivery Specialist to serve as the main contact for HR service inquiries from recruitment, managers, employees and other HR team members. You will ensure complete resolution of requests and provide a high-end user experience.

The role requires a Bachelor's degree, HR certification a plus, proficiency in MS Office and Workday, strong communication and problem-solving skills, and a proactive approach to improving HR processes.

Qualifications

• Bachelor's Degree or equivalent experience required, preferably in Human Resources or a related field.
• HR Certification is a plus.
• Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
• Previous experience in a human resources role, with ticket management and employee relations experience preferred.
• Outstanding customer service orientation with strong follow-up skills and attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated approach to improving processes with flexibility and a willingness to learn.

Responsibilities

• Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
• Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
• Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
• Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
• Offer proactive advisory services on HR processes for HR Business Partners and line managers.
• Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
• Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Problem solving

Organizational skills

Adaptability

Education

Bachelor's degree or equivalent

HR Certification

Tools

Microsoft Office

Workday

Job description

• Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
• Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
• Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
• Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
• Offer proactive advisory services on HR processes for HR Business Partners and line managers.
• Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
• Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Job Description

• Responsibilities:
• Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
• Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
• Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
• Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
• Offer proactive advisory services on HR processes for HR Business Partners and line managers.
• Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
• Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Requirements

• Bachelor's Degree or equivalent experience required, preferably in Human Resources or a related field.
• HR Certification is a plus.
• Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
• Previous experience in a human resources role, with ticket management and employee relations experience preferred.
• Outstanding customer service orientation with strong follow-up skills and attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated approach to improving processes with flexibility and a willingness to learn.
• This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference.