Human Resources Support Specialist

Swoon; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading HR service provider located in Overland Park, Kansas, is seeking a motivated HR Support Specialist. In this role, you will navigate high volumes of HR inquiries, provide technical support, and advocate for employees with diverse HR needs. Successful candidates will bring 1–2 years of experience in customer-facing roles, strong communication skills, and a detail-oriented mindset. This position offers an excellent opportunity to enhance the Employee Experience through innovative HR solutions.

Qualifications

• 1–2 years in a customer-facing or HR support role.
• Comfortable with case management tools and multi-line phone systems.
• Ability to explain complex policies clearly.

Responsibilities

• Handle HR inquiries via phone, email, and chat.
• Provide technical support for HR systems.
• Identify and document process improvements.

Skills

Customer facing experience

Technical support skills

Communication skills

Detail-oriented

Problem-solving

Job description

• As a member of our myHR team, you are the "face" of HR. You aren’t just answering questions; you are the primary guide for our employees through their entire professional journey. From onboarding a fresh face to helping a veteran manager navigate performance cycles, you ensure every interaction is seamless, supportive, and—most importantly—accurate.
• You’ll be the first point of contact for everything HR: Payroll, Benefits, Timekeeping, Learning, and beyond. Your goal is to solve problems in real-time while empowering our team to use self-service tools, making their lives easier and our processes smoother.

What You’ll Do Every Day

• Be the Expert Navigator: Handle a high volume of HR inquiries via phone, email, chat, and our ticketing system. You’ll aim for "first-time resolution," ensuring employees get the answers they need without the runaround.
• Problem Solve & Troubleshoot: Provide technical and functional support for our HR systems. If a manager is stuck or data looks wonky, you’re the one who dives in to fix it.
• Advocate for the Employee: You’ll use your deep knowledge of HR policy to act as a customer advocate, identifying "pain points" and helping to alleviate them.
• Build the Knowledge Base: You won't just solve a problem once; you’ll document it. You will create and maintain the internal portal and knowledge base to ensure information is always up to date.
• Drive Improvement: See a way we can do things better? We want to hear it. You’ll identify process improvements to enhance the overall Employee Experience (EX).

What You Bring to the Table

• Experience: At least 1–2 years in a customer-facing or HR support role.
• Tech Savvy: Comfortable juggling a multi-line phone system, case management tools, and chat platforms simultaneously.
• Structured Thinking: You can evaluate complex inquiries and make sound decisions based on established HR policies.
• Communication Skills: You can explain complex policies in a way that’s easy to understand, all while maintaining a high level of empathy and professionalism.
• Detail-Oriented: You care about data integrity and ensuring that every ticket is resolved with precision.