Business Development Center Representative

Toyot; Scranton (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Supplemental Insurances

401K with company match

On the Job Training

Job summary

Toyota of Scranton is seeking motivated individuals to join our Service Team. The role focuses on communicating with customers, scheduling service appointments, and supporting marketing campaigns. We foster a respectful, inclusive culture built on honesty, helping others, and excellence.

We offer comprehensive benefits, on‑the‑job training, and opportunities to grow within a dynamic, community‑oriented dealership. If you value customer service and teamwork, we want to talk to you.

Qualifications

• Requires high school diploma or equivalent.
• Strong communication skills required.
• Willingness to learn and adapt to a new environment.

Responsibilities

• Inbound and outbound calls to inform customers and schedule service appointments.
• Manage internet service leads and retention campaigns.
• Support recall and marketing initiatives for Toyota Care Plus.
• Assist the ASMs with daily setup and updating customers.

Skills

Communication skills

Willingness to learn

Team player

Education

High School diploma or equivalent

Job description

Toyota of Scrantonis growing!!! We arenow hiring dynamic, service-oriented individuals. Our employees enjoy aculture of respect and integrity, and we provide a rewarding, respectful andenergizing environment. It is an inclusive culture based on Honesty, Willingness to Help Others, Always Doing the Right Thing, Passion for Excellence, and Commitment to Customer, Team, and Community. Our employees are creative, anticipatory, and have atremendous sense of urgency.We are looking forhard-working and dedicated individualsjoin our Service Team. This position will require great communication skills and a want to learn. If you are ready to join an organization that values its customers and employees, we want to talk to you!

Our Core Values here at Toyota of Scranton

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication.

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow.

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in you or in the dealership.

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously.

Commitment to Customer, Team, and Community

We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you.

We Currently Offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Supplemental Insurances
• 401K with company match
• On the Job Training

Responsibilities:

• Inbound and Outbound phone calls with intent to inform customers and schedule appointmentsfor the service department.
• Internet Service Leads.
• Retention and Recall Campaigns.
• Re-Marketing Declined Operations.
• Toyota Care Plus Marketing.
• Pre-Write ROs.
• Daily set up for the ASMs.
• Print and review national service history.
• Toyota Express Maintenance Write-Up.
• Basic Warranty Assistance for Customer Concerns.
• Basic understanding of Mechanical Operations and Recall Campaigns.
• Assist the ASMs in updating customers throughout the day.
• Identify potential customers for sales opportunities.

Requirements:

• High School diploma or equivalent required