Automation Specialist

Covered California; California; On-site; USD 72,000 - 99,000; Full time

Job summary

Covered California is seeking an Automation Specialist for the Eligibility and Enrollment (E&E) Automation team to advance healthcare access in California through continuous improvement of the CalHEERS application. You will help develop, enhance, and maintain enrollment functionalities to ensure efficient, equitable, and responsive systems for Californians.

The role emphasizes collaboration with policy SMEs, IT staff, vendors, and operations teams, and requires independent management of multiple

Qualifications

• Experience translating complex business needs, especially in healthcare eligibility and enrollment.
• Experience supporting or leading multiple stages of the system development life cycle for complex system changes.
• Experience analyzing defects, design gaps, workflow issues, or policy challenges; identifying root causes and proposing scalable solutions.

Skills

Business needs translation

SDLC experience

Root-cause analysis

Complex system exposure

Cross-functional facilitation

Project management

Clear communication

Education

State civil service classification

Job description

Are you passionate about leveraging technology to make a tangible difference in people’s lives? Do you thrive in an environment that values innovation, collaboration, and excellence? If you’re driven by the challenge of improving complex systems for the public good, we have an opportunity for you at Covered California.

Join our Eligibility and Enrollment (E&E) Automation team as an Automation Specialist! You’ll help advance healthcare access in California through continuous improvement of the CalHEERS application. In this role, you’ll contribute to developing, enhancing, and maintaining enrollment functionalities, ensuring our systems are efficient, equitable, and responsive to Californians' needs.

Analyst III: $6,623.00 - $8,290.00

Analyst II: $6,031.00 - $7,547.00

Application Deadline: 10/23/2026 @ 11:59 pm PST

Required Documents: Application and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Demonstrated experience translating complex business needs – particularly in healthcare eligibility and enrollment.
• Demonstrated experience supporting or leading multiple stages of the system development life cycle for complex system changes.
• Experience analyzing complex system defects, design gaps, workflow issues, or policy implantation challenges; identifying root causes and downstream impacts; evaluating alternatives; and recommending practical, scalable solutions.
• Experience working with a large, rules-based, or highly integrated system – such as eligibility and enrollment, health insurance exchange, public benefits, healthcare, or other enterprise system – and assessing how proposed changes affect consumers, business operations, policy compliance, and connected systems. Experience with CalHEERS or a similar system is highly desirable.
• Experience facilitating cross-functional design or requirements sessions and building alignment among policy subject matter experts, IT staff, vendors, operations teams, and other internal or external partners.
• Demonstrated ability to independently manage multiple concurrent projects, change requests, or complex assignments; prioritize competing deadlines, document decisions and action items; and maintain quality in a fast-paced implementation environment.
• Strong written and verbal communication skills, including experience explaining complex systems behavior, business rules, or technical requirements to both technical and non-technical audiences and preparing concise recommendations, decision documents, executive summaries, presentations, or system guidance materials.

Minimum Qualifications:

• Analyst II & III– https://eservices.calhr.ca.gov/enterprisehrblazorpublic/Public/ClassSpec/ClassSpecDetail/5393

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• New to state civil service employees are typically hired at the minimum of the salary range