Hybrid Call Center Program Technician II

State of California; Sacramento (CA); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Covered California is seeking a Service Center Representative in Sacramento County. The role is permanent, full-time with a 8am–5pm shift and a hybrid telework option. Salary ranges from $3,833 to $4,804 per month, with a $150 monthly call center differential.

New to State candidates start at the classification minimum. Training and benefits apply. Applicants must meet minimum qualifications and may need to obtain list eligibility or pass an exam if new to California State service.

Qualifications

• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel).
• Experience in delivering professional verbal and written communication.
• Experience providing customer service, specifically in a call center environment.
• Experience with call center phone equipment and systems.

Skills

MS Office

Call center experience

Customer service

Verbal & written comms

Tools

Call center systems

Job description

Covered California is seeking a Service Center Representative in Sacramento County. The role is permanent, full-time with a 8am–5pm shift and a hybrid telework option. Salary ranges from $3,833 to $4,804 per month, with a $150 monthly call center differential.

New to State candidates start at the classification minimum. Training and benefits apply. Applicants must meet minimum qualifications and may need to obtain list eligibility or pass an exam if new to California State service.