Bilingual Service Center Rep

Covered California; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Call center pay differential $150/mo

Fluency exam pay differential $200/mo

Job summary

Covered California is seeking a Bilingual Service Center Representative in the Sacramento Service Center. You will assist consumers with enrolling in health coverage and gain experience using Salesforce and CalHEERS, while also sharpening your MS Office skills.

A strong background in customer service and call-center environments is preferred. This role requires fluency in one of several languages listed and contributes to our mission.

Qualifications

• Moderate knowledge of MS Office (Outlook, Word, Excel)
• Experience delivering professional verbal and written communication
• Experience providing customer service in a call center environment
• Experience with call center phone equipment and systems

Responsibilities

• Directly assist consumers with enrolling in health coverage
• Gain experience using systems such as Salesforce and CalHEERS, improving MS Office skills

Skills

Verbal & written comms

Customer service

Call center experience

Salesforce

CalHEERS

Tools

Microsoft Office

Job description

Join the Sacramento Service Center as the next Bilingual Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals.

How You’ll Make an Impact –

As the Bilingual Customer Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting.

Bilingual Positions:

Must be fluent in one of the following languages to be appointed to this position - Arabic, Armenian, Cantonese, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, Farsi or Vietnamese.

Pay Differential:

If selected, incumbents will receive a call center pay differential and be compensated and additional $150 per month.

Bilingual Pay Differential:

If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.

Application Deadline: 10/18/2026 @ 11:59 pm PST

Required Documents: Application, Resume, and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
• Experience in delivering professional verbal and written communication
• Experience providing customer service, specifically in a call center environment
• Experience with call center phone equipment and systems

Minimum Qualifications for Program Technician II:

CalHR Public Portal

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• New to state civil service employees are typically hired at the minimum of the salary range