Health Coverage Enrollment Call Center Specialist

Covered California; Sacramento (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Covered California seeks a Service Center Representative to handle inbound and outbound calls, helping consumers enroll in health coverage. You will use Salesforce and CalHEERS, while also strengthening Microsoft Office skills.

The role supports Californians, with office operations in Sacramento County and a focus on customer service excellence within a centralized call center environment.

Qualifications

• Experience delivering professional verbal and written communication.
• Experience providing customer service, specifically in a call center environment.
• Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel).

Responsibilities

• Complete inbound and outbound calls to assist consumers with enrolling in health coverage.
• Assist consumers with enrollment using systems such as Salesforce and CalHEERS.

Skills

Verbal communication

Written communication

Customer service

Call center experience

Education

CalHR

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Covered California seeks a Service Center Representative to handle inbound and outbound calls, helping consumers enroll in health coverage. You will use Salesforce and CalHEERS, while also strengthening Microsoft Office skills.

The role supports Californians, with office operations in Sacramento County and a focus on customer service excellence within a centralized call center environment.