Service Center Ops Supervisor & People Leader

TForce Freight, Inc.; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across Service Centers in New Orleans. The role analyzes operational data to understand productivity, service, and quality targets and collaborates with management to develop action plans that improve service levels.

The supervisor oversees staff within the department. The ideal candidate has strong communication skills and relevant supervisory experience in transportation, with a preference for a

Qualifications

• U.S. citizen or authorized to work in the U.S.
• Bachelor's degree preferred.
• Previous dock operations experience preferred.
• Supervisory experience in transportation industry preferred.

Responsibilities

• Coordinate hiring and promotion decisions.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality training.
• Determine employee training needs and provide feedback.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication

Education

High school diploma/GED or international equivalent

Bachelor's degree or internationally comparable

Job description

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across Service Centers in New Orleans. The role analyzes operational data to understand productivity, service, and quality targets and collaborates with management to develop action plans that improve service levels.

The supervisor oversees staff within the department. The ideal candidate has strong communication skills and relevant supervisory experience in transportation, with a preference for a