Supervisor, Service Center

TForce Freight; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across Service Centers in New Orleans. The role analyzes operational data to understand productivity, service, and quality targets and collaborates with management to develop action plans that improve service levels.

The supervisor oversees staff within the department. The ideal candidate has strong communication skills and relevant supervisory experience in transportation, with a preference for a

Qualifications

• U.S. citizen or authorized to work in the U.S.
• Bachelor's degree preferred.
• Previous dock operations experience preferred.
• Supervisory experience in transportation industry preferred.

Responsibilities

• Coordinate hiring and promotion decisions.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality training.
• Determine employee training needs and provide feedback.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication

Education

High school diploma/GED or international equivalent

Bachelor's degree or internationally comparable

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Description

Job Title: Supervisor, Service Center

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred